Managed Services Support for an investment bank and financial services
The client is a multinational investment bank and financial services company with assets over $2.534 trillion, 2.5 lakhs+ employees and 8K assets.
Definition
IT asset management and field support across a high-compliance global banking environment
- Warehouse Management
- IT Vending Machine Stock Management
- On-loan Equipment Management
- IT Asset Management (ITAM) Services Support
- IT Field Support
- Physical Asset Verification (PIV)
Solution
Precision asset governance from inventory, tagging, allocation, and verification across multiple locations
- Onsite support on ITAM services, such as performing inventory updation, and stock availability check
- Asset tagging as per client’s nomenclature
- PO management for Warehouse infra movement
- Asset allocation to end-users
- PIV across multiple locations
Impact
Zero-tolerance compliance delivered, 100% audit, no exceptions
- SLA improvement in end-user management
- Increased resource productivity
- 100% compliance on audit
- Stringent governance model, with weekly and monthly review
- Optimum utilisation of available resources and control attrition
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