Managed Services for a Banking and Financial Services MNC
The client is the oldest financial institution in the US, with $2.6 trillion worth assets and operates across 60+ countries. The client company has 240,000+ employees and 15K assets.
Definition
Full-spectrum IT infrastructure support for a global banking environment
- Deployment of end user devices
- Voice/data (Vendor Escort) and office cabling
- DR and MEPC and Day 1 Support
- Ongoing support to facilitate project delivery
- Asset Management
- Store Room Management
- Hardware Logistics
- Build Services
- Technology Projects
- MACD
Solution
Always-on desk-side ops with automated escalation and full hardware lifecycle management
- 24×5 support, with auto escalation matrix
- Desk-side support for issue resolution
- Configuring applications at the users desk
- Bulk movements and configurations of applications
- Voice/data break fix, MAC and office cabling
- Disposal, hardware logistics, and build services
Impact
Every SLA met with 98% CSAT and 90% requests completed within 48 hours
- 90% requests completed within 48 hours of the request entering the queue
- 100% MACD requests/ technology projects completed within the SLA
- CSAT – 98%
Share on
Other Case Studies
Reduced TAT and hiring costs by 15% for a Japanese client
General Staffing
April 1, 2026
Facilitating zero offer drops and reduced time-to-hire for Indian energy client
General Staffing
April 1, 2026
Rebadging 26000 associates in less than 9 days for a leading Indian bank
General Staffing
April 1, 2026
Build your career with India’s leading staffing solutions provider.
Discover exciting opportunities and grow with India’s top workforce solutions company. Find the perfect role that aligns with your skills, no matter your location or expertise.
