Managed Services Support for a Cloud & Data Management Company
The client is a reputed Fortune 500 company (with 15K assets) and offers hybrid cloud data services for the management of applications and data across cloud and on-premises environments.
Definition
End-to-end test automation from framework design to suite execution
- Automate UI application
- Test automation needs and framework design techniques
- Scripting using TestNG framework
- Automation test suite development, execution, and debugging
Solution
Engineering-led automation using Selenium, Java, Python, and Ansible
- Real-time tracking of milestone progress and day-to-day business activities
- CSI to improve policies and processes through standardisation and continuous improvement
- Optimum utilisation of available resources and control attrition
- Skills provided for Selenium Webdriver, TestNG, Java, ANT, Automation Testing, ALM, Python, and Ansible
Impact
Reduced support calls by 85%, achieved 99% SLA compliance and 98% CSAT
- Increased resource productivity
- SLA improvement of 99% in end-user management
- 100% compliance on audit
CSAT improved to 98%
Call volume for support reduction by over 85% through automation
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